Cancellation policy

SUBSCRIPTION & CANCELLATION POLICIES

Some items in our store, such as our Popcorn of the Month Club, may be sold as prepaid subscriptions with multiple deliveries. We know plans can change, so here's how to change or cancel a subscription or other Dell Cove order.

SUBSCRIPTIONS

Our Popcorn of the Month Club is a prepaid subscription. When you purchase a club subscription, the recipient listed on the order will receive multiple deliveries based on the subscription duration you selected at the time of purchase.

If you would like to change or cancel your subscription, you may do so at any time before all of the scheduled shipments have been sent. Please email us at hello@dellcovespices.com and include your order number, which can be found in your order confirmation email.

If you cancel a prepaid subscription, we will stop any remaining unshipped deliveries and issue a prorated refund for the unfulfilled portion of the subscription. Deliveries that have already been shipped are not included in the prorated refund.

Please see our Returns Policy for additional information about returns and refunds.

ALL OTHER ORDERS

Changed your mind? No problem. Non-custom orders may be canceled for a full refund as long as the order has not yet shipped.

Please email us as soon as possible at hello@dellcovespices.com and let us know that you would like to cancel your order. Please include:

• Your order number
• Recipient name
• Recipient mailing address

Once an order has shipped, it can no longer be canceled. Please see our Returns Policy for information about returns and refunds after shipment.

CUSTOM ORDERS

Custom orders are not eligible for cancellation or refund once we have begun producing or preparing the order.