WHAT IS YOUR RETURN POLICY?
We want you and your taste buds to be extremely satisfied! Returns are accepted if the product(s) is in its original packaging and has not been used, opened or damaged - and come with proof of purchase, such as a copy of your invoice that we sent with your order. If you're in the EU, please make sure to fill out the EU withdrawal form that we sent along with your order.
We'll need to get the returned product(s) within 30 calendar days after the package has been delivered, according to the delivery tracker. After that point, due to the nature of food products, we cannot accept returns.
You are responsible for shipping charges to return the product(s) to us. Custom orders, such as wedding favors, are non-refundable purchases. This also applies to orders with custom designs, custom artwork or custom packaging that the customer has requested as part of their order.
HOW DO I RETURN MY ORDER?
First, please contact us by email - at david@dellcovespices.com - to make arrangements for a return, as return authorizations are required. Next, please package your order carefully, as returns are void if the product arrives back to us damaged. (We suggest shipping products back via USPS Priority Mail - as there is a certain amount of postal insurance that comes automatically!)
Then, please include proof of purchase, such as a copy of your receipt, and mail the package to our business office:
Dell Cove Spices & More Co.
Attn: David Beets
1221 Hartzell Street
Suite 4
New Haven, IN 46774
Once we have received your return, and inspected the products, we will email you to let you know your return has arrived and we will process your refund.
MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
We are happy to replace your order if a package arrives extremely damaged. Just take photos of the damaged package, email them to us at david@dellcovespices.com and let us know what happened. We will help fix the problem!