WHAT IS YOUR RETURN POLICY?
We want you to be extremely satisfied! Returns are accepted if the product(s) is in its original packaging and has not been used, opened or damaged - and come with proof of purchase, such as a copy of your invoice that we sent with your order.
We must receive the product(s) within 14 calendar days after the package has been delivered, according to the delivery tracker. After that point, due to the nature of food products, we cannot accept returns.
Buyers are responsible for shipping charges to return the product(s) to us. Custom orders, such as wedding favors, are non-refundable purchases.
HOW DO I RETURN MY ORDER?
First, please contact us by email - at email@example.com - to make arrangements for a return, as return authorizations are required.
Next, please package your order carefully, as returns are void if the product arrives back to us damaged. (We suggest shipping products back via USPS Priority Mail - as there is a certain amount of postal insurance that comes automatically!)
Then, please include proof of purchase - such as a copy of your receipt, and mail the package to:
Dell Cove Spice Co.
Attn: David Beets
4302-A N. Pulaski Road
Chicago, IL 60641
Once we have received your return, and inspected the products, we will email you to let you know your return has arrived.
WHAT ARE MY REFUND OPTIONS?
You have two options for a refund, once we have received your return and it's not damaged, opened or used:
Option #1: We refund you for the amount of the original purchase, minus the original shipping fee.
Option #2: We give you store credit for the amount of the original purchase, including the original shipping fee.
MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
We are happy to replace your order if a package arrives extremely damaged. Just take photos of the damaged package, email them to us at firstname.lastname@example.org and let us know what happened. We want you and your taste buds to be happy with your purchase!