Shipping policy

HOW FAST DO YOU FILL AND SHIP OUT ORDERS?

Dell Cove Spices & More Co. is located at 1221 Hartzell Street, Suite 4, New Haven, IN, 46774. We ship orders from here.

We want to get your order out to you as soon as we can. Unless otherwise stated on this page or a product listing page, all orders are packed and ship in 1 to 2 business days, after your payment clears. (In some cases, we are producing, packing up and shipping orders the same day the order is placed.) We ship out orders Monday through Friday, not including federal holidays.

Once we ship an order out, packages typically reach their destination within 2 to 7 business days, unless otherwise specified.

Shipping fees are based on destination, size and weight of package. Orders valued at $100 or more typically require a signature confirmation upon delivery. (We do what we can to prevent mail theft!)

SHIPPING RATES

We ship most orders to the lower 48 states through UPS — and all orders to Hawaii, Alaska, U.S. territories, PO Box addresses and overseas military locations through USPS. We're doing this to try to get shipments delivered to you faster.

At this time, we do not use either FedEx or DHL.

When multiple shipping addresses are requested, delivery charges will be calculated per shipment. Please check all addresses carefully at check-out, because we can only guarantee delivery to the addresses that we are provided.

Bulk freight orders require a minimum net weight of 600 pounds or more of products and/or goods. Please contact us to discuss freight rates.

STANDARD U.S. SHIPPING RATES

Flat rate of $7.50 on orders $48.99 or less (after any discounts applied)
Free on orders of $49 or more (after any discounts applied)

Our flat-rate and free shipping packages are shipped either UPS Ground Saver or USPS Ground Advantage, depending on your location. (UPS does not deliver to some rural areas, unfortunately.)

IMPORTANT: These economy shipping services can see delays — and can take up to one week or longer from the time we ship the order out to the time it arrives on your doorstep. (This is particularly true in the winter!)

Delivery delays are also common during the holidays — in part because postal carriers see a boom of volume. (We love our local post office and UPS crews!)

Need it fast? We offer expedited shipping options during check-out.

If you need faster delivery, please pick and pay for a premium shipping option during check-out, such as UPS 2-Day or USPS Express Mail.

CAN I SHIP AN ORDER DIRECTLY TO A GIFT RECIPIENT?

Absolutely! Simply make sure that the "Ship To" address is filled out to the correct person and location during check-out, as all orders are shipped to the address and person listed on the sales invoice. Let us know in the "NOTES" section during check-out if you would like us to include a free gift message!

I NEED TO SHIP DIFFERENT GIFTS TO MULTIPLE ADDRESSES. HOW DO I DO THAT?

It's easy! Simply place each order separately — and we'll make sure they go to the correct person.

However, if you would like to place a large order with multiple items, and wish them to be shipped to more than one location, please contact us ahead of time to set up a custom order. You can reach us by phone at 312-339-8389 or by filling out our contact form .

CAN I DO A FREE LOCAL PICK UP AT YOUR WAREHOUSE?

Absolutely! And this is a great option for our customers in the Fort Wayne or New Haven, Indiana, area. Here's what you do:

During check out, please select "Local Pickup".
After you check out, please contact us and set up the day and time you'd like to stop by our warehouse in New Haven.
To contact us, please call our office at 312-339-8389, or send an email to hello@dellcovespices.com and let us know when you would like to stop by. We are open Monday through Friday, from 9 a.m. to 6 p.m., excluding federal holidays.

NEED HELP? Not sure what your schedule is looking like? Need help with your order? No worries! Just call us on the shop phone at 312-339-8389 to set up a local pick-up order, and we would be happy to help!

We are located at 1221 Hartzell Street, Suite 4, New Haven, Indiana, 46774.

To get to our front door, please enter the parking lot and come around the back of the building. We are on the side of the building that faces the train tracks, and located about half-way down the building. (Our door is marked #7, under a gray-striped awning.)

DO YOU DO LOCAL DELIVERIES?

Unfortunately, we do not offer local home delivery at this time. However, we are trying to get more local stores in Indiana and the Midwest to carry our products. If you have an idea of where you would like to see our products stocked, please let us know!

DO YOU SHIP TO APO / FPO ADDRESSES?

Absolutely! We support members of the U.S. military, and have many friends and members of our families who either are currently serving in the military — or have served. We offer a free-shipping option at check out for orders shipping to APO / FPO / DPO addresses.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we do not offer shipping to countries beyond the United States at this time. We're working on a solution to allow for international shipping.

I PLACED MY ORDER — NOW WHAT?

We will ship your order to the shipping address that you give us during check-out. Please double-check that this address is correct! We send out all communication about your order — including the tracking number of your order, once it ships — to the email address you use on your order.

If the shipping service you select during check-out does not ship to the location on your invoice, we cannot guarantee that the package will get there and do not recommend shipping to that location.

Solution? Choose a location you know can receive mail. Why? Because if the package comes back to us due to the mail carrier being unable to deliver it, you will be responsible for the cost to reship the package to another address.

ARGH! I USED THE WRONG ADDRESS ON MY ORDER!

It happens to all of us. Don't worry — we might be able to help! Let us know ASAP by responding to the confirmation email you receive after your order was processed — or you can fill out our contact form here and let us know what happened. If your order has not yet shipped out, we can update your invoice with the correct information.

Speed (on your part) is really important. Why? Because if the order has shipped, or we are not notified of the mistaken address before the order ships out, our hands are tied — and Dell Cove Spices & More Co. will not refund the order or replace the order for free.

I'M IN A RUSH! CAN YOU EXPEDITE MY ORDER?

Please contact us to set up a rush order by calling us at the shop: 312-339-8389. Unless an expedited guaranteed shipping service is selected by you, we cannot guarantee timely delivery due to inclement weather, supply chain issues and other factors out of our control, such as acts of God (strange things happen in the world of postal delivery).

SPEAKING OF DELAYS DUE TO WEATHER (OR OTHER SIGNIFICANT EVENTS):

We're good at handling problems on the fly. But weather is not one of the things we can control. (Darn you, Mother Nature!)

We live and work in the Midwest. In the winter, it can snow here. A lot. This can affect the delivery schedules of the shipping carriers we use. Weather woes happen elsewhere, too.

If you are shipping an order to an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please know your package may be delayed.

MY ORDER SHOWS THAT IT WAS DELIVERED, BUT I CAN'T FIND IT. WHAT DO I DO?

It's rare — but things do happen sometimes with the mail. Here's what you need to do:

1. Verify the shipping address on your invoice is correct.
2. Look around the delivery location for a notice of attempted delivery. (Is there a sheet of paper stuck on your door or inside your mailbox?)
3. Look around the delivery location for your package. (Was the package left near your back door? In the front bushes?)
4. Check with neighbors and others at the delivery location, to see if someone else accepted the delivery. (This does happen. Shocking, but true!)
5. Contact your local post office or UPS office, to see if they are holding the package. (The carrier may not have been able to deliver the order for some reason.)
6. Wait 48 hours. Why? Because packages can show as delivered, but still actually be in transit.

We are happy to help you figure out what happened. However, talking directly to your local post office or UPS office often is the fastest way to solve the problem.

If you believe your package has been stolen after taking these steps, please contact us and we will work with you to file a stolen package report (mail theft is a federal crime in the U.S.) and arrange to re-make your order.

UNDELIVERABLE OR REFUSED PACKAGES:

Occasionally, the U.S. Postal Service (USPS) may be unable to complete a delivery to your address. In most instances, your local post office will hold the package for a limited time. We recommend visiting your local branch to claim your items before they are sent back to us.

If a package is not collected and is returned to our shop, it will be processed as a refused delivery. You can read more about our refund policy here.

FEEDBACK - HOW DID WE DO?

After your order arrives, you will get an email from us asking how we did. If your popcorn and spices are not amazing, then please let us know. If a bag came open, a spice jar broke or an item is missing, then please say so. Pictures are especially helpful so we can learn from our mistakes.

You can contact us anytime by calling us at the office at 312-339-8389 or by email at hello@dellcovespices.com.