Shipping policy

FREE GLASS SPICE JAR PROMOTION

For a limited time, receive one FREE empty 4 oz glass spice jar with orders of $35 or more, after discounts and before shipping and taxes. The free jar will be automatically added to your cart when your order qualifies.

Spend $49 or more, after discounts and before shipping and taxes, and you'll receive the FREE glass spice jar plus FREE standard shipping within the contiguous United States.

No code needed. While supplies last.

HOW FAST DO YOU FILL AND SHIP OUT ORDERS?

Dell Cove Spices & More Co. is located at 1221 Hartzell Street, Suite 4, New Haven, IN 46774. We ship orders from here.

We want to get your order out to you as soon as we can. Unless otherwise stated on this page or on a product listing page, orders are packed and shipped within 1 to 2 business days after your payment clears. (In some cases, we're producing, packing and shipping orders the same day they're placed.)

Throughout most of the year, we ship orders Monday through Friday, excluding federal holidays. In December, we may ship on Saturdays, depending on the volume of orders we're working on during the holiday rush. (It's not common, though.)

Once we ship an order, packages typically arrive within 2 to 7 business days, although economy shipping services can take longer. Delivery times are estimates unless otherwise specified and can be affected by weather, holidays and carrier delays.

Orders valued at $100 or more may require a signature confirmation upon delivery. (We do what we can to prevent mail theft!)

SHIPPING RATES

We ship most orders to the lower 48 states through UPS — and all orders to Hawaii, Alaska, U.S. territories, PO Box addresses and overseas military locations through USPS. We're doing this to try to get shipments delivered to you faster.

At this time, we do not use FedEx or DHL.

When multiple shipping addresses are requested, delivery charges will be calculated per shipment. Please check all addresses carefully at checkout, because we can only guarantee delivery to the addresses we are provided.

Bulk freight orders require a minimum net weight of 600 pounds of products and/or goods. Please contact us to discuss freight rates.

STANDARD U.S. SHIPPING RATES

Flat rate of $7.50 on orders of $48.99 or less (after any discounts are applied)
Free shipping on orders of $49 or more (after any discounts are applied)

UPDATE AS OF SEPT. 1, 2026:

Our flat-rate and free shipping packages are shipped using either UPS Ground Saver or USPS Ground Advantage, depending on your location.

Prefer a different shipping method? Other available UPS and USPS shipping options can be selected and paid for at checkout.

Need it fast? We also offer expedited shipping options, such as UPS 2nd Day Air and USPS Priority Mail Express. If you need faster delivery, please select and pay for one of the available premium shipping options at checkout.

IMPORTANT: Our flat-rate and free economy shipping services can experience delays — and can take up to one week or longer from the time we ship your order to the time it arrives on your doorstep. (This is particularly true in the winter!)

Delivery delays are also common during the holidays, in part because carriers see a huge increase in package volume. (We love our local post office and UPS crews!)

CAN I SHIP AN ORDER DIRECTLY TO A GIFT RECIPIENT?

Absolutely! Simply make sure the "Ship To" address is filled out with the correct person and location at checkout, as all orders are shipped to the name and address listed on the sales invoice. Let us know in the "NOTES" section at checkout if you would like us to include a free gift message!

I NEED TO SHIP DIFFERENT GIFTS TO MULTIPLE ADDRESSES. HOW DO I DO THAT?

It's easy! Simply place each order separately — and we'll make sure they go to the correct person.

However, if you would like to place a large order with multiple items and have them shipped to more than one location, please contact us ahead of time to set up a custom order. You can reach us by phone at 312-339-8389 or by filling out our contact form.

CAN I DO A FREE LOCAL PICKUP AT YOUR WAREHOUSE?

Absolutely! And this is a great option for our customers in the Fort Wayne or New Haven, Indiana, area. Here's what you do:

At checkout, select "Local Pickup."
After you check out, please contact us to set up the day and time you'd like to stop by our warehouse in New Haven.
Call our office at 312-339-8389 or email us at hello@dellcovespices.com and let us know when you would like to stop by. We are open Monday through Friday, from 9 a.m. to 6 p.m., excluding federal holidays.

NEED HELP? Not sure what your schedule is looking like? Need help with your order? No worries! Just call us at 312-339-8389 to set up a local pickup order, and we'll be happy to help!

We are located at 1221 Hartzell Street, Suite 4, New Haven, Indiana 46774.

To get to our front door, please enter the parking lot and come around the back of the building. We are on the side of the building that faces the train tracks, about halfway down the building. (Our door is marked #7, under a gray-striped awning.)

DO YOU DO LOCAL DELIVERIES?

Unfortunately, we do not offer local home delivery at this time. However, we are trying to get more local stores in Indiana and the Midwest to carry our products. If you have an idea of where you would like to see our products stocked, please let us know!

DO YOU SHIP TO APO / FPO ADDRESSES?

Absolutely! We support members of the U.S. military, and have many friends and members of our families who either are currently serving in the military or have served. We offer a free-shipping option at checkout for orders shipping to APO / FPO / DPO addresses.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we do not offer shipping to countries outside the United States at this time. We're working on a solution to allow for international shipping.

I PLACED MY ORDER — NOW WHAT?

We will ship your order to the shipping address you give us at checkout. Please double-check that this address is correct! We send all communication about your order — including your tracking number once it ships — to the email address you use when placing your order.

If the shipping service you select at checkout does not deliver to the location on your invoice, we cannot guarantee that the package will get there and do not recommend shipping to that location.

Solution? Choose a location you know can receive mail. Why? Because if the package comes back to us because the carrier was unable to deliver it, you will be responsible for the cost of reshipping the package to another address.

ARGH! I USED THE WRONG ADDRESS ON MY ORDER!

It happens to all of us. Don't worry — we might be able to help! Let us know ASAP by responding to the confirmation email you receive after your order is processed, or fill out our contact form here and let us know what happened. If your order has not yet shipped, we can update your order with the correct information.

Speed (on your part) is really important. Why? Because if the order has already shipped, or we are not notified of the mistaken address before it ships, our hands are tied — and Dell Cove Spices & More Co. cannot refund or replace the order for free.

I'M IN A RUSH! CAN YOU EXPEDITE MY ORDER?

If you need faster shipping: Select one of the available expedited UPS or USPS shipping services at checkout.

If you need us to rush the processing of your order: Please call us at the shop at 312-339-8389 before placing your order so we can let you know whether we're able to accommodate it.

Please remember that expedited shipping speeds up the carrier's transit time after your package leaves our shop. Weather, natural disasters, carrier disruptions and other events outside our control can still cause delivery delays.

SPEAKING OF DELAYS DUE TO WEATHER (OR OTHER SIGNIFICANT EVENTS):

We're good at handling problems on the fly. But weather is not one of the things we can control. (Darn you, Mother Nature!)

We live and work in the Midwest. In the winter, it can snow here. A lot. This can affect the delivery schedules of the shipping carriers we use. Weather woes happen elsewhere, too.

If you are shipping an order to an area experiencing an unexpected service delay — including severe weather, natural disasters or other significant events — please know your package may be delayed.

MY ORDER SHOWS THAT IT WAS DELIVERED, BUT I CAN'T FIND IT. WHAT DO I DO?

It's rare — but things do happen sometimes with the mail. Here's what you need to do:

Verify that the shipping address on your invoice is correct.
Look around the delivery location for a notice of attempted delivery. (Is there a sheet of paper stuck on your door or inside your mailbox?)
Look around the delivery location for your package. (Was the package left near your back door? In the front bushes?)
Check with neighbors and others at the delivery location to see if someone else accepted the delivery. (This does happen. Shocking, but true!)
Contact your local post office or UPS office to see if they are holding the package. (The carrier may not have been able to deliver the order for some reason.)
Wait 48 hours. Why? Because packages can occasionally show as delivered before they actually arrive.

We are happy to help you figure out what happened. However, talking directly to your local post office or UPS office is often the fastest way to solve the problem.

If you believe your package has been stolen after taking these steps, please contact us. We'll work with you to determine what happened and the appropriate next steps.

UNDELIVERABLE OR REFUSED PACKAGES:

Occasionally, USPS or UPS may be unable to complete a delivery to your address. In some instances, the carrier may hold the package for a limited time. We recommend contacting the carrier promptly to see whether your package can be claimed before it is returned to us.

If a package is not collected and is returned to our shop, it will be processed as an undeliverable or refused delivery. You can read more about our refund policy here.

FEEDBACK — HOW DID WE DO?

After your order arrives, you will get an email from us asking how we did. If your popcorn and spices are not amazing, please let us know. If a bag came open, a spice jar broke or an item is missing, please say so. Pictures are especially helpful so we can learn from our mistakes.

You can contact us anytime by calling our office at 312-339-8389 or emailing hello@dellcovespices.com.