Refund policy

WHAT IS YOUR RETURN AND REFUND POLICY?

We want you to be extremely satisfied with your Dell Cove order! We accept returns of eligible products that are unused, undamaged, sealed and still in their original packaging.

For food-safety reasons, we cannot accept returns of food products that have been opened or used.

Returns must be received by Dell Cove Spices & More Co. within 30 calendar days of the date your package was delivered, according to the carrier's tracking information. We cannot accept returns after that period.

Please include your order number or other proof of purchase with your return so we can identify and process it.

Customers are responsible for the cost of return shipping unless the return is the result of an error by Dell Cove or the product arrived damaged or defective. Original shipping charges are not refundable, except when the return is due to our error or an item arrived damaged or defective.

Approved refunds will be issued to the original payment method used at checkout. Once we process your refund, it may take additional time for your bank or payment provider to post the credit to your account.

Dell Cove Spices & More Co. does not charge restocking fees.

Custom and personalized orders, including corporate gifts and personalized wedding favors, are not eligible for return or refund, except when an item arrives damaged or defective or we made an error with your order.

HOW DO I RETURN MY ORDER?

First, please contact us before sending anything back. Return authorization is required so we know your package is coming and can properly process your refund.

Once your return is authorized, please package the products carefully so they are protected during shipping. We recommend using a shipping service that provides tracking. We cannot issue a refund for products damaged because they were inadequately packaged for return shipping.

Please include your order number or proof of purchase and mail your authorized return to:

Dell Cove Spices & More Co.
Attn: Returns
1221 Hartzell Street, Suite 4
New Haven, IN 46774

We must receive and inspect your returned products before a refund can be issued. Once we receive your return, we will email you to confirm that it has arrived and let you know the status of your refund. Approved refunds will be issued to your original payment method.

I USED THE WRONG SHIPPING ADDRESS AND MY PACKAGE WAS RETURNED TO YOU. BUT I STILL WANT MY ORDER. WHAT DO I DO?

It happens! Customers are responsible for providing a complete and accurate shipping address when placing an order, but if your package comes back to us, we'll do our best to help.

Once an order has shipped, there is often little we can do to reroute it. (We try! Trust us, we try.) In many cases, we have to wait for the carrier to return the package to us.

If a package is returned to Dell Cove Spices & More Co. because of an incorrect, incomplete or outdated shipping address provided with the order, we will attempt to contact you using the email address associated with your order.

If you still want the order, send us the correct shipping address. We will let you know the cost to reship the package and send you an invoice that can be paid online. If any products need to be replaced because they were damaged during the original shipment or return trip, we'll let you know before reshipping the order.

Once the reshipping invoice has been paid, we'll send your order to the corrected address and email you new tracking information.

For Popcorn of the Month Club and other subscription orders, we'll also update the shipping address for future deliveries.

If you no longer want your order, we will refund the merchandise cost, less the original shipping cost. Refunds will be issued to the original payment method.

If we do not hear back from you after three email attempts, we will cancel the unfulfilled portion of the order and issue any applicable merchandise refund, less the original shipping cost.

For Popcorn of the Month Club orders, any applicable refund will be prorated based on the remaining unshipped deliveries, less the original shipping cost.

MY ORDER ARRIVED DAMAGED, DEFECTIVE OR INCORRECT. WHAT DO I DO?

Oh no! If your order arrives damaged, an item is defective, something is missing or we sent you the wrong product, please let us know. We'll work with you to make it right.

Please take photos of any damaged products and their shipping packaging, including the shipping box, if possible. Then contact us here and tell us what happened.

If we made a mistake with your order or an item was damaged in transit, you will not be responsible for the cost of correcting the problem. We want you — and your taste buds — to be happy with your purchase!